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Important Ordering / Returns Information


Motobins reserves the right to change prices without notice.


Our order processing lines and shop are open between 8.45am – 5.30pm Monday – Friday. Please note that the shop is now closed weekdays between 1.00pm – 1.30pm so that the staff can be refuelled. We maintain an after hours answer phone service. Orders sent by fax or Online will be received 24hours per day. Our shop and order processing lines are closed on UK public/bank holidays and week-ends.


Many orders are sent overseas.  We can quote for carriage to any location world-wide. (If you need a quotation before we send the order please ask in the 'Comments' section of the order form) We will always use a carrier that insures the goods Rates will vary according to the amount of parts sent and the destination. Goods sent abroad often require extra packing. If your order is over 2kilo weight, or over 75.00GBP cost, or over 20" (500mm length) the shipping service uses a volumetric method of assessing the charges. We urge customers to remember we are charging the most favourable rates we can get at NET cost by airmail insured couriers. Orders below this criteria will be posted using the small packet postal service.

Please note that we are not responsible for collecting any customer charges or VAT (Sales Tax) except for UK customers. All orders overseas (except Northern Ireland) are sent net.

We welcome most Credit and Debit card orders and are specially equipped to process these speedily. Please have all necessary card details ready if phoning an order through.


Although every care is taken in preparing and packing your order, it may happen that parts may be damaged or even lost in the post. Damage must be reported to us immediately and the original packaging kept. Discrepancies (i.e. shortages and incorrect parts) must be reported to Moto-Bins within 24 hours of receipt, using our enquiry's line 0044 (0)1775 680881. Email sales@motobins.co.uk quote your customer reference number and the Invoice number on all correspondence. Although every effort has been made to describe parts accurately Moto-Bins cannot accept any responsibility for inaccuracies in this catalogue. See Guarantee/Disclaimer in CARRIAGE AND DELIVERY.


Moto-Bins will accept back any parts for exchange or refund that have not been used within 14 days .of your receipt of the parts without penalty.  There is a 15% restocking charge for non defective goods. All returns must be authorised beforehand, preferably by telephone or E-mail, and must be accompanied by the original invoice and a copy of any Email correspondance . Returned parts must be in their original condition (i.e. unused). Please address returns to "THE RETURNS DEPARTMENT" . Please mark the return package 'RETURNED UK  GOODS' We suggest that you insure valuable returns with the Post Office for your own protection. Do not use our freepost address as this is for UK letters only. N.B. All credit notes are valid for a maximum of 6 months.

 01775 680881


  • Moto-bins logo

01775 680881

  • Lines open:
  • Monday to Friday
    9.00am – 5.00pm
    (Closed for Lunch
    12.30pm – 1.00pm)

    Closed all Public Holidays.

© Hepco and Becker Luggage™ 2022   All rights reserved
Cromwell Studios

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Motobins Ltd      Registered Office: 16 Surfleet Rd, Surfleet, Spalding, Lincs, PE11 4AG
Company Registered in England & Wales No. 2995546 VAT Registration No. 363 4203 76

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