PRICES

All prices are per single item unless otherwise specified

Motobins reserves the right to change prices without notice.

OPENING TIMES

Our extensive stock and specialised order processing ensures that we can provide very fast despatch. Order can be written, telephone/faxed, Email or by the dedicated online secure web site ordering system. UK orders received before 3.00pm may be despatched the same day (weekdays only) depending on workload.

Our order processing lines and shop are open between 8.45am – 5.30pm Monday – Friday. Please note that the shop is now closed weekdays between 1.00pm – 1.30pm so that the staff can be refuelled. We maintain an after hours answer phone service. Orders sent by fax or Online will be received 24hours per day. Our shop and order processing lines are closed on UK public/bank holidays and week-ends.

ORDERS & DESPATCH

The minimum order before P&P and VAT is £5.00.

Many orders are sent overseas.  We can quote for carriage to any location world-wide. (If you need a quotation before we send the order please ask in the 'Comments' section of the order form) We will always use a carrier that insures the goods Rates will vary according to the amount of parts sent and the destination. Goods sent abroad often require extra packing. If your order is over 2kilo weight, or over 75.00GBP cost, or over 20" (500mm length) the shipping service uses a volumetric method of assessing the charges. We urge customers to remember we are charging the most favourable rates we can get at NET cost by airmail insured couriers. Orders below this criteria will be posted using the small packet postal service. Please note we are not responsible for collecting any customs charges overseas, except for VAT to EEC countries.

We welcome most Credit and Debit card orders and are specially equipped to process these speedily. Please have all necessary card details ready if phoning an order through.

CARRIAGE AND DELIVERY

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CLAIMS

Although every care is taken in preparing and packing your order, it may happen that parts may be damaged or even lost in the post. Damage must be reported to us immediately and the original packaging kept. Discrepancies (i.e. shortages and incorrect parts) must be reported to Moto-Bins within 24 hours of receipt, using our enquiry's line 0044 (0)1775 680881. Email sales@motobins.co.uk quote your customer reference number and the Invoice number on all correspondence. Although every effort has been made to describe parts accurately Moto-Bins cannot accept any responsibility for inaccuracies in this catalogue. See Guarantee/Disclaimer in CARRIAGE AND DELIVERY.

RETURNS

Moto-Bins will accept back any parts for exchange or refund that have not been used within 21 days of purchase. There is a 15% restocking charge for non defective goods. All returns must be authorised beforehand, preferably by telephone or E-mail, and must be accompanied by the original invoice and a copy of any Email correspondance . Returned parts must be in their original condition (i.e. unused). Please address returns to "THE RETURNS DEPARTMENT" . Please mark the return package 'RETURNED UK/EEC GOODS' We suggest that you insure valuable returns with the Post Office for your own protection. Do not use our freepost address as this is for UK letters only. N.B. All credit notes are valid for a maximum of 6 months.

YOUR CUSTOMER REFERENCE

Once you have ordered from us you will receive a " Customer Reference ". This is the first three letters of your name followed by a number. Every customer has a different Customer Reference and it will help us to fulfil your order quickly if you quote it. This system combines 100% accuracy in a personalised way. We hope that you will find it easy to remember but do not worry if you have forgotten it! Your Customer Reference is shown on the back cover of your catalogue and on the left hand side of each invoice.

Regards from, The Moto-Bins Online Team